OUR VALUES:

Our mission is to make insanely great products that we love and can proudly recommend to our family and friends. But if for whatever reason there is an issue with your product or order, you can trust our team to do what is right. We appreciate a clear and concise description of the problem with a video if suitable, so we can use the feedback to improve our product and service. And we thank you for being polite and courteous with our amazing support staff.

30-DAY GUARANTEE:

We have a 30-day policy, whereby if you experience any issues that effects the products use, simply send a video of the problem to our team and we will send you a free replacemen. And if you desire a refund, simply re-package the item as you received it and we will send you a free return label. Once arriving at our warehouse and being inspected, we will process a full refund. To begin the process, simply contact us at contact@punchr.co.

SAFE ARRIVAL GUARANTEE:

We quality check all our products before shipping, and we only use reliable and trusted shipping carriers. But if for whatever reason your product arrives with damage that affects it's use, simply send us a video and we will send you a free replacement.

ORDER CANCELLATIONS:

To cancel your order we allow a 12 hour cancellation window, as after this time your product will have been shipped.